Frequently Asked Questions (FAQs)
Everything you need to know about Eat the Weight Off
SECTION 1 — MEMBERSHIP & PRICING
Q: How much does membership cost?
A: Together is $29/month or $265/year (save $83). Transform is $67/month or $597/year (save $207).
Q: Is there a free trial?
A: Yes. Every monthly plan starts with a free month — no code needed, one free month per person. If you have had a membership before, you are charged the regular price when you sign up. Your card is required but will not be charged until your free month ends. Annual plans do not include a free month and are charged in full at checkout.
Q: What happens after my free trial ends?
A: After 30 days your card is automatically charged your plan’s monthly rate — $29 for Together or $67 for Transform. We email you a reminder 7 days before your first charge.
Q: What happens if I cancel after my trial ends?
A: Cancel at least 24 hours before your free month ends and you will not be charged. After that, cancel at least 24 hours before your renewal date to avoid the next charge. All payments — monthly and annual — are non-refundable, and you keep access until the end of the period you paid for. The one exception is your 3-day right to cancel: if you cancel within 3 business days of signing up, we’ll refund any payment in full within 10 days. If a member dies or becomes permanently disabled, the member or their estate can request a refund for the unused portion of their membership. Full details are in our Refund & Cancellation Policy.
Q: Can I cancel anytime?
A: Yes — cancel anytime through your account at eattheweightoff.com/membership-account, or email info@eattheweightoff.com. No questions asked. To avoid your next charge, cancel at least 24 hours before your renewal date.
Q: Can I upgrade from monthly to annual?
A: Yes. Switch anytime at eattheweightoff.com/membership-levels — save $83 a year on Together or $207 on Transform. The annual price is charged in full when you switch.
Q: Are there any hidden fees?
A: No. Everything is transparent and outlined on our website. No hidden fees ever.
SECTION 2 — WHAT’S INCLUDED
Q: What is included in my membership?
A: Together includes the Community Forums, Connections (including Speed Connections and the Sip & Share Lounge), Weekly Themes, monthly challenges and the Member Newsletter. Transform includes everything in Together, plus the Eat the Weight Off Academy, the Plate Guide & Recipes, all programs, Coaching Café and Live Events. Burn is a separate membership at burn.eattheweightoff.com and is not included with Together or Transform. Burn has its own sign-up and login.
Q: What is Connections?
A: Connections is where Eat the Weight Off members find each other — an accountability partner, a virtual workout or cooking buddy, a friend, or something more. It is included with every Eat the Weight Off membership.
Q: How do you keep Connections safe, especially for dating?
A: Connections is open only to Eat the Weight Off members. Our Community Guidelines do not allow harassment, hate speech, bullying, or sending sexual content to anyone who has not asked for it, and explicit photos are filtered automatically. You can block any member from inside a conversation, and they will not be able to reach you again. If something does not feel right — a member, a message, or a photo — email info@eattheweightoff.com. Every report is read and handled discreetly. And no one on Connections will ever need your money, a gift card, or your bank details.
Q: What is the Sip & Share Lounge?
A: The Sip & Share Lounge is part of Connections. After a Speed Connections event, members keep the conversation going in a relaxed Zoom lounge — bring your favorite drink, no agenda.
Q: What is the Coaching Café?
A: The Coaching Café is a live monthly group Q&A with Pamela or a member of the Eat the Weight Off team, included with Transform. No appointment needed — just show up for questions, advice, accountability check-ins, and encouragement. Dates are on the Events Calendar. It’s a safe, judgment-free space for real support.
Q: Who leads the live sessions?
A: Live sessions are led by Pamela or a member of the Eat the Weight Off team. When we know who is hosting, we share it ahead of time on the Events Calendar or in the Member Newsletter.
Q: Are 1:1 sessions included?
A: No. 1:1 Sessions with Pamela are a paid add-on for any member: 20 minutes for $35, or a 30-minute Deep Dive for $55.
SECTION 3 — THE PROGRAM
Q: What is Eat the Weight Off?
A: Eat the Weight Off is a global digital wellness community empowering you to create lasting change through real food, simple habits, compassionate support, and meaningful connections — so you never have to do this alone.
Q: Do I need to follow a strict diet?
A: No. We focus on real food, balanced meals, and sustainable habits — not strict diets or quick fixes. We want you to enjoy food while losing weight.
Q: Is exercise required?
A: Exercise is encouraged but we offer options for every fitness level. If you want structured movement, Burn by Eat the Weight Off is our separate movement membership at burn.eattheweightoff.com.
Q: Can I join if I am on GLP-1 medication?
A: Yes. The Eat the Weight Off Plate puts protein first and keeps portions simple, which many members on GLP-1 medication find helpful. In Connections you can also look for a GLP-1 Support Partner. Talk with your doctor about what’s right for you.
Q: Is the program suitable for vegetarians or vegans?
A: Yes. The Eat the Weight Off Plate works with any way of eating — choose beans, lentils, tofu, eggs or any protein you enjoy. Our recipe library is growing, and we’ll keep adding options.
Q: Can I join from outside the United States?
A: Yes! Eat the Weight Off is a global community and is available online from anywhere in the world.
Q: How do I track my progress?
A: We provide tools and resources inside your member dashboard to help you track your weight loss, nutrition, and fitness progress.
SECTION 4 — GETTING STARTED
Q: How do I get started?
A: Choose a plan and click Try Free — every monthly plan starts with a free month, no code needed. You will receive a welcome email with everything you need to get started.
Q: Where do I log in?
A: Log in anytime at eattheweightoff.com/login
Q: I have a question not answered here — how do I contact you?
A: We are here to help! Visit eattheweightoff.com/member-support or email us at mail:info@eattheweightoff.com
Still have questions? We are here to help.
Frequently Asked Questions.
Coaching Café is a live group Q&A on Zoom, once a month, for Transform members. It is led by Pamela or a member of the Eat the Weight Off team. Bring your questions, get practical advice and encouragement, and connect with other members in real time. No appointment needed, just show up. It is a safe, welcoming, judgment-free space.
- When: once a month, about 45 minutes, at 5pm Pacific / 8pm Eastern. Dates are on the Events Calendar.
- Who leads it: Pamela or a member of the Eat the Weight Off team. When we know who is hosting, we share it ahead of time.
- Bonus sessions: now and then we open the Café for an extra pop-up session. When that happens, a banner at the top of the site lets you know. Just join, no appointment needed.